Commercial Condition Reports
(also known as Dilapidation Reports, Make Good Reports, or Tenancy Condition Reports)
Independent, factual reports that protect Landlords, Tenants, and Property Managers by reducing disputes over make good clauses, bonds, and repairs.
At R24, we deliver clear, defensible reports for commercial properties of every size, from small offices to large industrial assets.
Why you need a Condition Report
Commercial leases typically run from 5–15 years, including renewals. Over that time, it’s easy for memories (and paperwork) to blur. Without a baseline report, make good obligations can become unclear and that’s when disagreements arise.
A professionally prepared Commercial Condition Report establishes an agreed starting point so there’s no confusion later. It helps to prevent common disputes such as:
Responsibility for damage – Clearly shows what existed before the lease began, so neither party is blamed for pre-existing defects.
Alterations and fit-outs – Records the property layout and any tenant installations, making it easy to determine what must be removed at lease end.
Maintenance and repairs – Distinguishes between fair wear and tear and new damage, avoiding arguments about who pays.
External areas – Documents fences, hardstands, landscaped zones, and car parks so cleaning, repairs, or reinstatement are based on facts, not memory.
With a clear, independent record in place, both landlords and tenants can fulfil their lease obligations confidently and avoid costly misunderstandings at the end of the term.
Full Site Inspection
Internal areas (walls, floors, ceilings, stairwells, facilities), external areas (walls, fences, retaining walls, ramps, hardstands), and basements
Inspection Express Software
Industry-leading platform that keeps reports structured, consistent, and easy to navigate
What’s included:
Inventory Reports
If the property is furnished, we can include a detailed inventory of desks, chairs, cabinets, and other items
Quality Control
Every report reviewed before delivery
Written Report
Clear notes describing condition throughout
Fast Turnaround
Delivered in 1–2 business days
High-Resolution Photos
If the property is furnished, we can include a detailed inventory of desks, chairs, cabinets, and other items
Urgent Bookings
Large team available for last-minute requests
Optional Add-ons:
Drone imagery
For rooftops, hardstands, and fence lines
Matterport 3D Virtual Tours
Immersive digital twin for maximum evidential strength
Who benefits:
Reduce disputes between landlords and tenants
Simplify lease management with clear before/after evidence
Build trust and professionalism with clients
For Property Managers
Protect property value with independent documentation
Support make good claims with factual evidence
Reduce risk of costly disputes and delays
For Owners
Ensure you’re not held responsible for pre-existing damage
Clarify your make good obligations up front
Avoid unexpected costs at lease end
For Tenants
DIY vs. Professional Reports
We know many visitors come looking for a Free Condition Report Template, and we provide one. But there are key differences between a DIY checklist and a professional R24 report:
DIY Template |
Professional R24 Report |
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Why Choose R24?
20,000+ inspections annually
One of Australia’s largest providers
Commercial specialists
Industrial, retail, offices, medical centres
Large, experienced team
Able to handle complex and urgent jobs
National coverage
Serving clients Australia-wide
Independent and trusted
All reports quality checked before release
FAQs
Frequently Asked Questions
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Not quite. A dilapidation report is usually prepared for construction projects to record the condition of adjoining properties before works begin. Our focus is on lease-related reports, sometimes called Condition Reports, Tenancy Condition Reports, or Make Good Reports.
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They’re closely related. A Make Good Report looks at the tenant’s obligations when the lease ends, what needs to be repainted, repaired, or removed and how much that would cost. A Commercial Condition Report is the baseline evidence that makes those make good requirements clear and enforceable. In practice, the terms are often used interchangeably, but the Condition Report is the starting point.
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Yes. Even if the lease doesn’t specifically require it, having a report gives both landlord and tenant an independent record. It reduces disputes and protects everyone if questions arise at lease end.
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Ideally just before the tenant takes possession (entry) and again at the end of the lease (exit). For long leases, some clients also request interim inspections.
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Check the lease terms, but usually it’s the tenant’s responsibility. Some landlords arrange and pay for the report to protect their asset.