Terms of Use

Last updated: 16 October 2026

1. About These Terms

These Terms of Use govern your access to and use of the R24 website, including any information, content, forms, booking functions, resources and other features available through the website.

By accessing or using this website, you agree to these Terms of Use.

If you do not agree with these Terms of Use, you should not use the website.

References to “R24”, “we”, “us” and “our” refer to R24 and the entity operating the R24 website and providing the relevant R24 services.

These Terms of Use should be read together with our Privacy Policy and any specific quotation, proposal, engagement terms, booking conditions or other agreement provided to you in connection with an R24 service.

2. About R24

R24 provides property, building and construction-related services across Australia.

Our services may include:

  • Tax Depreciation Schedules;

  • Commercial Condition Reports;

  • Asset Registers;

  • Replacement Cost Valuations;

  • property inspections;

  • Floor Plans;

  • CAD drafting;

  • BIM modelling;

  • 3D Virtual Tours;

  • Matterport and iGUIDE capture;

  • property photography;

  • existing-condition documentation;

  • building and property measurement services; and

  • other property-related reporting and documentation services.

Information about services displayed on this website is provided as a general guide and may change from time to time.

3. Website Information

R24 takes reasonable care in preparing and maintaining the information published on this website.

However, website content is provided for general information purposes and may not take into account the particular circumstances of your property, project, organisation or requirements.

While we aim to keep information accurate and current, we do not guarantee that all website content will at all times be:

  • complete;

  • current;

  • accurate;

  • free from errors;

  • suitable for every purpose; or

  • applicable to every property or circumstance.

Information may change without notice as legislation, industry practices, technology, pricing and R24 services evolve.

4. General Information Is Not Specific Professional Advice

Unless expressly stated otherwise, information published on the R24 website is general information only.

Website content should not be treated as a substitute for professional advice specifically prepared for your circumstances.

In particular, general information about:

  • taxation;

  • depreciation;

  • property values;

  • construction costs;

  • insurance;

  • building conditions;

  • measurements;

  • asset management;

  • legislation;

  • compliance; or

  • property-related decisions

may depend on circumstances that cannot be assessed through general website information alone.

Where appropriate, you should obtain advice specific to your circumstances.

An R24 report or professional service is only provided once R24 has accepted the relevant engagement and completed the work required for that service.

5. Tax Depreciation Information

Information on this website about tax depreciation is intended to provide general information about depreciation and R24's Tax Depreciation services.

Actual depreciation deductions and outcomes depend on factors including:

  • the property;

  • ownership circumstances;

  • acquisition date;

  • construction history;

  • renovations and improvements;

  • installed assets;

  • applicable taxation legislation; and

  • information available to R24.

Examples, estimates, case studies and indicative deduction amounts shown on the website are illustrative only and do not guarantee that another property will achieve the same or similar outcome.

Clients should seek taxation advice appropriate to their individual circumstances where required.

6. Quotes, Pricing and Estimates

Prices displayed on the website are intended to provide information about R24's services and may be subject to change.

Unless expressly stated otherwise:

  • website pricing does not constitute a binding quotation;

  • prices may vary depending on property size, location, complexity, access, scope and required deliverables;

  • additional services may attract additional fees;

  • travel or other project-specific costs may apply in some circumstances; and

  • a customised quotation may be required before work begins.

Where R24 provides you with a specific written quotation, proposal or scope of work, that document will take precedence over general pricing displayed on the website to the extent of any inconsistency.

All prices should be read subject to any GST wording displayed with the relevant price or quotation.

7. Enquiries and Website Forms

Submitting an enquiry, quote request or other form through the website does not automatically create a binding agreement between you and R24.

An engagement may be formed once R24 accepts the work through a booking confirmation, accepted quotation, written agreement, payment arrangement or another agreed process.

You are responsible for ensuring that information submitted to R24 is accurate and complete to the best of your knowledge.

R24 may rely on information provided by you when preparing quotations, arranging inspections or delivering services.

8. Bookings and Property Access

Where you arrange an inspection or other site-based service, you are responsible for providing accurate access information and ensuring that appropriate authority has been obtained for R24 to enter and perform work at the property.

This may include coordinating access with:

  • owners;

  • tenants;

  • property managers;

  • building managers;

  • facilities managers;

  • contractors;

  • occupants; or

  • other authorised representatives.

You should advise R24 before attendance of any known:

  • access restrictions;

  • security requirements;

  • safety risks;

  • hazardous conditions;

  • induction requirements;

  • restricted areas; or

  • special site procedures.

R24 may postpone, modify or decline work where safe or reasonable access cannot be provided.

Specific cancellation, reattendance or access conditions may also be included in your quotation or booking confirmation.

9. Information Provided by Clients and Third Parties

R24 may rely on information supplied by clients and third parties when providing services.

This may include:

  • ownership information;

  • construction information;

  • renovation details;

  • building plans;

  • invoices;

  • property records;

  • leasing information;

  • asset information;

  • access details; and

  • other project documentation.

You are responsible for providing information that is accurate and complete to the best of your knowledge.

R24 is not responsible for errors or omissions arising solely from inaccurate, incomplete or misleading information supplied by another person where R24 could not reasonably have identified the issue.

10. R24 Reports and Deliverables

Reports, drawings, floor plans, models, photographs, Virtual Tours, schedules and other deliverables prepared by R24 are produced for the purpose and scope agreed for the relevant engagement.

Different R24 services have different:

  • methodologies;

  • accuracy requirements;

  • assumptions;

  • limitations;

  • intended uses; and

  • deliverables.

Specific qualifications, assumptions, limitations or reliance conditions contained within an R24 report or accompanying documentation form part of that deliverable and should be read carefully.

A document prepared for one purpose should not automatically be relied upon for another purpose without confirming its suitability.

11. Measurements, Floor Plans and Digital Capture

Floor plans, measurements, CAD drawings, BIM models, LiDAR data, 3D Virtual Tours and other digital property information may be produced using a combination of:

  • onsite measurements;

  • photography;

  • laser or LiDAR capture;

  • specialised cameras;

  • third-party platforms;

  • software processing;

  • manual drafting; and

  • other digital technologies.

The level of accuracy and detail will depend on the service ordered and the intended purpose of the deliverable.

Marketing floor plans, for example, may not be suitable for construction, engineering or other purposes requiring survey-grade measurements.

You should ensure that the R24 service ordered is appropriate for your intended use.

12. Artificial Intelligence and Automated Technology

R24 may use artificial intelligence, automation and other technology to assist with internal processes, administration, report preparation and quality assurance.

This may include AI-assisted quality control of Tax Depreciation Schedules.

AI-assisted systems may identify potential errors, inconsistencies or matters requiring further review.

AI does not independently approve or issue R24 Tax Depreciation Schedules.

Appropriately authorised R24 personnel remain responsible for reviewing relevant issues and determining whether a report is ready for completion and delivery.

Further information about how R24 handles information when using AI and automated technologies is contained in our Privacy Policy.

13. Turnaround Times

Any turnaround or delivery times stated on the website are based on the relevant service and normal operating circumstances.

Where R24 describes a service as having a particular turnaround, that timeframe may be affected by factors including:

  • property access;

  • incomplete information;

  • property size or complexity;

  • additional client requirements;

  • changes to scope;

  • third-party processing;

  • public holidays;

  • technical issues; or

  • circumstances outside R24's reasonable control.

Where a particular delivery timeframe is critical, you should confirm it with R24 when booking the service.

14. Intellectual Property

Unless otherwise stated, the R24 website and its original content are owned by or licensed to R24.

This may include:

  • text;

  • photographs;

  • graphics;

  • website design;

  • branding;

  • logos;

  • report examples;

  • illustrations;

  • videos;

  • floor plans;

  • drawings;

  • downloadable material; and

  • other website content.

This material may be protected by copyright, trade mark and other intellectual property laws.

You may access and use the website for legitimate personal or business purposes associated with considering or using R24 services.

You must not, without prior written permission from R24:

  • reproduce substantial parts of the website;

  • republish website content as your own;

  • commercially exploit R24 content;

  • remove copyright or ownership notices;

  • reproduce R24 branding or logos;

  • use website material in a misleading manner; or

  • falsely suggest an association with, endorsement by or authorisation from R24.

Nothing in these Terms transfers ownership of R24 intellectual property to you.

15. Third-Party Trade Marks and Client Logos

The website may display trade marks, business names or logos belonging to clients, technology providers, suppliers or other third parties.

Those trade marks and logos remain the property of their respective owners.

Their display on the R24 website does not transfer any ownership or intellectual property rights to R24 or to website users.

References to third-party businesses or technology platforms are provided to describe relevant relationships, integrations, services or technology used by R24.

You must not reproduce third-party logos or trade marks from the R24 website unless you have appropriate permission from the relevant rights holder.

16. Permitted Use of the Website

You may use the R24 website for lawful purposes.

You must not use the website:

  • unlawfully or fraudulently;

  • to interfere with the operation or security of the website;

  • to attempt unauthorised access to R24 systems or information;

  • to introduce malware, viruses or other harmful technology;

  • to scrape or systematically extract website content without authorisation;

  • to impersonate another person;

  • to submit false or misleading information;

  • to infringe intellectual property or privacy rights;

  • to harass R24 personnel or other persons; or

  • in any manner that could damage the website, R24 or another person.

R24 may restrict access to the website where reasonably necessary to protect the website, our systems, our staff or other users.

17. Website Availability

R24 aims to keep the website available and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • maintenance;

  • software updates;

  • hosting issues;

  • communications failures;

  • cyber incidents;

  • third-party outages; or

  • other technical circumstances.

R24 may modify, suspend, replace or discontinue any website feature where reasonably necessary.

18. Third-Party Platforms and External Links

The R24 website may contain links to or integrate with websites, software or services operated by third parties.

These may include providers of:

  • 3D Virtual Tour technology;

  • online forms;

  • booking tools;

  • payment services;

  • maps;

  • social media;

  • video;

  • analytics; or

  • other digital services.

R24 does not control third-party websites and is not responsible for their content, availability, security or privacy practices.

Access to third-party services may be subject to the provider's own terms and privacy policies.

A link to another website does not necessarily mean R24 endorses all information, products or services available from that website.

19. Privacy

R24 handles personal information in accordance with our Privacy Policy and applicable privacy obligations.

Our Privacy Policy explains how we collect, hold, use and disclose personal information, including information associated with:

  • website enquiries;

  • bookings;

  • property inspections;

  • digital property capture;

  • professional services;

  • artificial intelligence; and

  • automated technologies.

By submitting personal information through the website, you acknowledge that it will be handled in accordance with our Privacy Policy.

20. Australian Consumer Law

Nothing in these Terms of Use is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Where the Australian Consumer Law applies, R24's services come with statutory rights and guarantees.

These Terms should be interpreted subject to those rights.

21. Liability

To the maximum extent permitted by law, R24 is not liable for loss arising solely from your reliance on general website information where you have not engaged R24 to provide advice or a professional service relevant to your particular circumstances.

R24 is also not responsible for loss caused solely by:

  • your misuse of the website;

  • inaccurate information supplied by you or another person;

  • unauthorised alteration of an R24 deliverable;

  • use of a report or deliverable for a purpose for which it was not prepared;

  • failure to follow qualifications or limitations contained in an R24 report; or

  • third-party websites or systems outside R24's reasonable control.

Nothing in this section excludes or limits liability where doing so would be unlawful.

22. No Exclusion of Statutory Rights

These Terms do not exclude any rights or remedies available to you that cannot legally be excluded.

If any disclaimer, limitation or exclusion contained in these Terms is inconsistent with a mandatory right under applicable law, the mandatory right will prevail to the extent of that inconsistency.

23. Changes to Our Services

R24 may change, add, discontinue or modify services described on the website.

Information such as:

  • service inclusions;

  • pricing;

  • service areas;

  • turnaround times;

  • technology;

  • deliverables; and

  • booking procedures

may therefore change from time to time.

Where you have already entered into an agreement with R24, changes made to general website information will not automatically alter the terms of that existing engagement.

24. Changes to These Terms

R24 may update these Terms of Use from time to time to reflect changes to:

  • our website;

  • services;

  • business practices;

  • technology;

  • legislation; or

  • regulatory requirements.

The updated Terms will take effect when published on the R24 website unless otherwise stated.

The date at the top of this page identifies when these Terms were last updated.

25. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to operate.

26. Governing Law

These Terms of Use are governed by the laws applicable in Western Australia, Australia, subject to any mandatory law that applies in another jurisdiction.

You submit to the jurisdiction of the courts of Western Australia and any courts entitled to hear appeals from those courts, except where applicable law provides otherwise.

27. Contact Us

If you have questions about these Terms of Use, please contact:

R24

Email: hello@r24.com.au
Phone: 0488 044 090

Head Office:
5/9 Cleaver Street
West Perth WA 6005
Australia

Website: www.r24.com.au